Terms of Service

1. Acceptance of Terms

By accessing or using the Ginger Healthcare website (ginger.healthcare) and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services. These Terms constitute a legally binding agreement between you and Ginger Healthcare.

2. Description of Services

Ginger Healthcare provides medical tourism facilitation services, including but not limited to:

• Connecting international patients with hospitals and doctors across India, Turkey, Thailand, UAE, and Singapore
• Obtaining treatment opinions and cost estimates from partner hospitals
• Assisting with medical visa documentation
• Coordinating travel logistics, airport pickup, and accommodation
• Providing on-ground patient support during treatment
• Facilitating post-treatment follow-up
• Providing informational content about medical procedures and destinations

3. Our Role — Important Clarification

Our role is limited to:

• Connecting you with appropriate hospitals and specialists based on your stated medical condition
• Facilitating communication between you and the hospital
• Coordinating logistics (travel, accommodation, visa)
• Providing administrative support throughout your journey

We do not guarantee medical outcomes, and the relationship between you and the treating hospital/doctor is independent of our facilitation services.

4. User Obligations

By using our services, you agree to:

• Provide accurate, complete, and truthful information about your medical condition, history, and personal details
• Provide authentic and unaltered medical reports and documents
• Disclose all relevant medical history, allergies, medications, and pre-existing conditions to both us and the treating hospital
• Obtain all necessary travel documents (passport, visa) and travel insurance
• Comply with hospital rules, regulations, and discharge instructions
• Make timely payments as agreed with the hospital
• Not use our services for any unlawful purpose

5. Medical Information Disclaimer

All medical information provided on our website (including blog articles, procedure descriptions, cost estimates, and success rates) is for general informational purposes only and does not constitute medical advice. This information should not be used as a substitute for professional medical consultation.

Cost estimates provided on our website and by our team are indicative and non-binding. Actual treatment costs may vary based on the hospital's assessment of your condition, diagnostic findings, choice of implants/materials, length of stay, and any complications that may arise.

6. Costs & Payments

• Our facilitation services are free of charge to patients. We do not charge consultation fees, coordination fees, or commissions from patients.
• All treatment costs are paid directly to the hospital. Ginger Healthcare does not collect payments on behalf of hospitals unless explicitly agreed.
• Cost estimates are subject to change based on the hospital's final assessment after examination.
• Travel expenses (flights, accommodation, visa fees, local transport) are borne by the patient.
• We recommend obtaining comprehensive travel and medical insurance before travelling.

7. Cancellation & Refund

Since our facilitation services are free, there is no refund applicable for our services. Regarding hospital-related payments:

• Cancellation and refund policies are governed by the individual hospital's terms
• Any advance deposits paid to hospitals are subject to the hospital's refund policy
• We will assist in communicating cancellation requests to hospitals but cannot guarantee refunds
• Flight and hotel cancellation charges, if any, are subject to the respective provider's policies

8. Limitation of Liability

To the maximum extent permitted by law:

• Ginger Healthcare shall not be liable for any medical outcomes, complications, adverse events, or results arising from treatment at partner hospitals
• We shall not be liable for any acts or omissions of hospitals, doctors, airlines, hotels, visa authorities, or other third-party service providers
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim shall not exceed the amount you paid directly to Ginger Healthcare (if any) in the 12 months preceding the claim

9. Intellectual Property

All content on the Ginger Healthcare website — including text, graphics, logos, icons, images, audio/video, software, and the overall design — is the property of Ginger Healthcare and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

10. Third-Party Links & Services

Our website may contain links to third-party websites (hospitals, visa services, travel providers). These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites.

11. Indemnification

You agree to indemnify and hold harmless Ginger Healthcare, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days from the date of the dispute notice.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact Information

For questions about these Terms, please contact us:

Ginger Healthcare
108, Himalaya Palace, 65 Vijay Block, Laxmi Nagar,
New Delhi 110092, India
Email: [email protected]