Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern your access to and use of the website ginger.healthcare (the "Website") and all related services provided by Ginger Healthcare Private Limited (CIN: U93090DL2018PTC337505), a company incorporated in India under the Companies Act, 2013, with its registered office at 108, Himalaya Palace, 65 Vijay Block, Laxmi Nagar, East Delhi, Delhi – 110092 ("Ginger Healthcare", "we", "us", or "our").

Please read these Terms carefully before using the Website or engaging with our services. By accessing the Website, communicating with our counselors through any channel, or using any part of our services, you confirm that you have read, understood, and agreed to be bound by these Terms, our Disclaimer, and our Privacy Policy — each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, please do not use the Website or our services.

Eligibility

The Website and our services are intended exclusively for individuals who are 18 years of age or older and who have the legal capacity to enter into a binding agreement. By accessing the Website or engaging with us, you represent and warrant that:

• You are 18 years of age or older
• You have the legal capacity to contract under applicable law
• You are not barred from receiving services under the laws of India or of your country of residence

If the patient seeking treatment is a minor (under 18 years of age), only a parent or legal guardian aged 18 or older may contact us and engage with our services on the minor's behalf. The parent or legal guardian is our user, is bound by these Terms, and is responsible for decisions made about the minor's care.

The Website contains information, images, and descriptions of medical procedures — including some relating to intimate, cosmetic, or adult health matters — that are not suitable for minors. If you are under 18, please do not use the Website.

Nature of Our Services

Ginger Healthcare operates as a medical tourism facilitator. We help patients — primarily international patients and patients travelling across Indian cities — connect with hospitals, doctors, and other healthcare providers for the purpose of receiving medical treatment. Our services are limited to:

• Helping you understand treatment options, typical costs, and timelines
• Introducing you to hospitals and doctors suited to your needs
• Coordinating consultations, appointments, and treatment plans
• Assisting with visa invitation letters, airport pickup, accommodation suggestions, and local logistics
• Acting as a communication bridge between you and healthcare providers before, during, and after treatment
• Providing post-treatment follow-up support where appropriate

We are not a hospital, medical practice, clinic, pharmacy, or healthcare provider. We do not diagnose illnesses, prescribe treatments, perform procedures, dispense medicines, or provide medical care. All medical services are provided directly by independent hospitals, doctors, and healthcare professionals ("Healthcare Providers") who are solely responsible for the medical care they deliver. A more detailed description of this limitation is contained in our Disclaimer.

At present, our facilitation services are focused on treatment in India. We may, in the future, extend our services to include other countries; these Terms will be updated accordingly if we do.

Our Fees and How We Are Paid

Our services are free of cost to patients. We do not charge you any fee — whether as a consultation fee, coordination fee, booking fee, or otherwise — for any part of our facilitation services.

We are paid by our partner hospitals in the form of a referral or facilitation fee for the patients we successfully introduce. This commercial arrangement does not affect the independence of our recommendations: we work to match you with hospitals and doctors that suit your medical needs, and we disclose this commercial model openly so that you can make informed decisions.

Availing our services does not increase the cost of your treatment. The amount you pay the hospital for your treatment is the same as it would be if you had contacted the hospital directly, without going through us. The facilitation fee we receive is paid by the hospital from its own margins and is not added to your bill, loaded into your estimate, or recovered from you in any other form. You are encouraged to verify this by comparing our estimates with any direct enquiries you make with the hospital.

No Handling of Your Money

We do not collect, hold, or process any payments on your behalf. You pay Healthcare Providers, hospitals, airlines, hotels, visa agents, and other third-party service providers directly, through whatever payment channels those providers accept. Ginger Healthcare will never ask you to transfer money to our accounts, and you should be cautious of any communication that claims to do so.

If you receive any unusual payment request purporting to be from Ginger Healthcare, please verify it directly with us at contact@ginger.healthcare before acting on it.

Your Responsibilities

By using the Website and our services, you agree to:

• Provide accurate information: share truthful, complete, and current information about your identity, medical history, symptoms, treatment preferences, and travel details. Withholding or misrepresenting material information may affect the quality of the care you receive
• Communicate respectfully: treat our counselors, Healthcare Provider staff, and anyone you interact with through our services with courtesy and respect
• Honour your commitments: once you confirm a consultation, treatment plan, or appointment, make reasonable efforts to attend, communicate delays promptly, and comply with the Healthcare Provider's requirements
• Make independent decisions: take your own informed decisions about medical treatment, travel, and related matters, consulting qualified medical professionals of your own choosing where appropriate
• Verify critical information independently: confirm doctor credentials, hospital accreditations, final treatment costs, and other critical details directly with the Healthcare Provider before committing to travel or payment
• Comply with all applicable laws: of India (as the country of treatment) and of your country of residence, including immigration, customs, currency, and medical laws
• Not misuse the Website or our services: as described in the "Prohibited Uses" section below

Third-Party Costs and Arrangements

All medical services, hospital stays, diagnostic tests, medicines, airline tickets, hotels, accommodation, visa fees, transport, and other third-party services are provided and billed directly by the respective third party. Their terms of service, pricing, cancellation policies, and refund rules apply directly between you and them — not between you and us.

Ginger Healthcare will share information, estimates, and recommendations to help you make decisions, but we do not control pricing, availability, or service quality of third parties. Any disputes regarding third-party services must be resolved directly with the party concerned.

Cost Estimates, Timelines, and Treatment Outcomes

Any costs, price ranges, treatment timelines, recovery expectations, success rates, or similar information provided on the Website or by our counselors is indicative only and is based on typical cases. Final costs, schedules, and outcomes depend on the Healthcare Provider's assessment of your individual condition and on factors beyond anyone's control.

We do not guarantee any specific treatment outcome, cost, or timeline.

No Responsibility for Medical Outcomes

Because Ginger Healthcare does not provide medical care — and is not involved in the clinical delivery of your treatment, the performance of any procedure, the administration of medicines, or any other aspect of medical practice — we cannot be, and are not, responsible for the medical outcomes of your treatment. This includes but is not limited to:

• Unexpected, severe, or extreme side effects of medication, anaesthesia, procedures, or therapies
• Complications, infections, or adverse events arising during or after treatment
• Allegations of misdiagnosis, inappropriate treatment, delayed treatment, or substandard care
• Failure of treatment to achieve the expected clinical outcome
• Worsening of your underlying medical condition
• Permanent disability, loss of function, or death

Responsibility for medical care, clinical judgement, and the outcome of treatment rests entirely with the Healthcare Provider delivering the care. Any claim relating to the medical aspects of your treatment must be addressed directly to the hospital, doctor, or Healthcare Provider concerned, and is subject to the laws and regulations governing medical practice in the country where the treatment took place.

Our Recommendations Are Not a Medical Endorsement

When our counselors suggest a hospital or a doctor for your consideration, we do so on the basis of their accreditations, their experience with similar cases, patient feedback known to us, and the suitability of their facilities for your stated needs. A recommendation from us is not an endorsement of the quality of medical care, a guarantee of outcome, or a substitute for your own judgement.

You are strongly encouraged to:

• Consider multiple options before committing to a hospital or doctor
• Independently review credentials, accreditations, and patient reviews from sources outside our Website
• Ask the Healthcare Provider questions directly about qualifications, experience, procedural risks, and alternatives
• Seek a second medical opinion for serious or complex procedures
• Involve your family or trusted advisors in major medical decisions

The final decision to receive any treatment, from any Healthcare Provider, is yours alone. Please refer to our Disclaimer for a full statement of these principles.

Independence of Your Medical Decision

We believe strongly that the decision to undergo any medical treatment must be made freely, independently, and in your own best interests. Our role is to provide information, options, and logistical support — not to pressure, influence, or hurry you into a decision.

Our counselors are trained to present you with suitable options, answer your questions to the best of their ability, and support you through the process. They are expressly prohibited from pressuring you to choose a particular hospital or doctor, rushing you through your decision, dismissing your concerns, or discouraging you from seeking second opinions or considering alternatives.

If, at any point, you feel that a member of our staff is pressuring you towards a medical decision — directly or subtly — please inform us immediately by writing to contact@ginger.healthcare with details of the incident. We take such reports very seriously. We will investigate promptly, and if the complaint is substantiated, we will take strict disciplinary action in accordance with our internal policies.

Regardless of any communication with our staff, the responsibility for your medical decisions — including the choice of hospital, doctor, treatment option, and timing — is yours alone. You should always take your own independent decision after considering all available information, feedback from trusted sources, and, where appropriate, the advice of qualified medical professionals of your own choosing.

Cancellations, Changes, and Refunds

Because we do not collect payments from patients, we do not issue refunds or process cancellations of third-party services. If you wish to cancel or change a consultation, appointment, admission, travel booking, or any other arrangement, please liaise directly with the Healthcare Provider, airline, hotel, or other service provider that you have paid or are committed to pay.

We will assist with coordination to the extent reasonable — for example, by informing hospital staff of a delay or rescheduling — but any refund, credit, or adjustment is subject entirely to the policies of the third party concerned.

Intellectual Property

All content on the Website — including text, graphics, images, logos, videos, doctor profiles, hospital profiles, specialty and treatment pages, blog posts, cost pages, illustrations, designs, software, and the overall look and feel of the Website — is owned by Ginger Healthcare or used under license from the respective rights holders. This content is protected by Indian copyright, trademark, and other intellectual property laws, and by international treaties.

You may not copy, reproduce, republish, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Website without our prior written permission, except that you may:

• View, print, and download individual pages for your personal, non-commercial reference while considering treatment
• Share links to the Website on social media or in personal communications
• Quote short excerpts for non-commercial purposes with proper attribution to Ginger Healthcare

The "Ginger Healthcare" name, logo, and related brand elements are trademarks of Ginger Healthcare Private Limited and may not be used without our prior written consent.

Doctor photographs, hospital images, accreditation marks, and other third-party content featured on the Website are used with appropriate permission and remain the property of their respective owners.

Content You Share With Us

If you share content with us — including feedback, reviews, testimonials, photographs, videos, written accounts of your experience, or any other material ("User Content") — you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, adapt, publish, and display that content on our Website, social media channels, marketing materials, and partner platforms, for the purpose of promoting our services and the Healthcare Providers we work with.

You represent that any User Content you share is your own (or that you have the necessary rights to share it) and does not infringe the rights of any third party.

Please refer to the "Testimonials, Reviews, and Patient Stories" section of our Privacy Policy for details on how we handle such content and how you may opt out of its publication.

Prohibited Uses

When using the Website or our services, you agree not to:

• Provide false, misleading, or fraudulent information about yourself, your medical condition, or your identity
• Impersonate any other person or misrepresent your relationship with any person or entity
• Use the Website or our services to harass, threaten, defame, or defraud any person, including our staff or Healthcare Providers
• Attempt to gain unauthorised access to any part of the Website, our systems, our databases, or accounts belonging to others
• Introduce viruses, malware, or any code of a destructive nature into the Website or our systems
• Scrape, crawl, or automatically extract content from the Website for commercial purposes, for resale, for training machine learning models, or for building a competing service
• Use the Website or our services in any way that violates any applicable law, regulation, or these Terms
• Send spam, unsolicited promotional content, or bulk communications through our chat, email, or any communication channel we operate
• Bypass or attempt to bypass any security feature, access restriction, or rate limit

Violation of any of these prohibitions may result in immediate termination of our services to you, reporting to law enforcement, and legal action for any damage caused.

Accuracy of Information on the Website

We make reasonable efforts to keep information on the Website — including doctor profiles, hospital profiles, credentials, accreditations, treatment descriptions, and cost estimates — current and accurate. However, Healthcare Providers may update their credentials, availability, service offerings, and prices without notice, and some information on the Website may be outdated at any given time.

We make no representation or warranty, express or implied, as to the accuracy, completeness, reliability, timeliness, or suitability of any information on the Website. Your use of such information is at your own risk, and you should verify critical details directly with the relevant Healthcare Provider before making travel, financial, or medical commitments.

"As Is" Service and Disclaimer of Warranties

The Website and our services are provided "as is" and "as available", without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not warrant that the Website will be free from errors, bugs, interruptions, or security vulnerabilities, or that defects will be corrected. You use the Website and our services entirely at your own risk.

A full statement of the limitations applicable to our role as a facilitator, our counselors, and the information we provide is contained in our Disclaimer.

Limitation of Liability

To the maximum extent permitted by applicable law, Ginger Healthcare, its directors, officers, employees, affiliates, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages — including but not limited to damages for personal injury, medical complications, loss of income, loss of data, loss of profits, emotional distress, travel losses, or any other loss — arising from or in any way connected with:

• Your use of or inability to use the Website or our services
• Medical care, treatment outcomes, or decisions made by Healthcare Providers
• The accuracy, completeness, or reliability of information on the Website
• Acts, omissions, or failures of third parties, including Healthcare Providers, airlines, hotels, visa agents, and other service providers
• Travel delays, visa denials, accommodation issues, currency exchange losses, or other travel-related events
• Any communication, delay, error, or interruption in our service
• Unauthorised access to or alteration of your information despite our security measures

This limitation applies regardless of whether the claim is based in contract, tort (including negligence), statute, or any other legal theory, and even if Ginger Healthcare has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be lawfully excluded under applicable Indian law — including liability for fraud, gross negligence, or wilful misconduct.

Indemnification

You agree to indemnify, defend, and hold harmless Ginger Healthcare and its directors, officers, employees, affiliates, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms, our Disclaimer, or our Privacy Policy
• Your misuse of the Website or our services
• Any User Content you share with us that infringes the rights of, or causes harm to, any third party
• Your violation of any applicable law, regulation, or the rights of any third party
• Any false or misleading information you have provided to us or to any Healthcare Provider

Suspension and Termination

We reserve the right, at our sole discretion, to suspend or terminate your access to the Website and our services — without prior notice — if we reasonably believe that:

• You have violated these Terms, our Disclaimer, or our Privacy Policy
• You have provided false or misleading information
• Your conduct is harmful to our staff, our Healthcare Provider partners, or other users
• Your use of the Website or our services creates legal or security risk for us
• Continuing to serve you is not commercially or operationally viable

You may stop using the Website and our services at any time. You may also request deletion of your personal data in accordance with our Privacy Policy, subject to the retention limitations described there.

Termination does not affect any rights or obligations that accrued before termination, and the following sections will survive termination: Intellectual Property, Content You Share With Us, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

Third-Party Websites and Links

The Website may contain links to third-party websites — including hospital portals, doctor profiles, accreditation bodies, regulatory authorities, information resources, and social media platforms. We provide these links for convenience only. We do not control, endorse, or take responsibility for the content, privacy practices, availability, or accuracy of any third-party website. Accessing third-party links is at your own risk, and any dealings you have with such third parties are solely between you and them.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, applicable laws, or operational practices. The updated version will be posted on the Website with a revised "Last updated" date. For material changes, we will take reasonable steps to notify affected users — for example, through a notice on the Website or a direct message through channels we use to communicate with you.

Your continued use of the Website or our services after any update constitutes your acceptance of the revised Terms.

Relationship With Our Disclaimer and Privacy Policy

These Terms operate together with our Disclaimer (which describes the limits of our role as a medical tourism facilitator and the nature of the information we provide) and our Privacy Policy (which describes how we collect, store, share, and protect your personal data). By using the Website or our services, you agree to all three documents.

If there is any conflict between these Terms and the other two documents on a matter specifically addressed by the other document, the more specific document shall prevail on that matter.

Force Majeure

Ginger Healthcare shall not be liable for any failure or delay in performance of our services caused by events beyond our reasonable control, including (but not limited to) natural disasters, pandemics, epidemics, acts of war, civil unrest, terrorism, government actions, travel restrictions, failures of telecommunications or internet infrastructure, power outages, and strikes or other labour disputes.

Governing Law and Jurisdiction

These Terms, your use of the Website, and any dispute arising out of or in connection with either shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles.

Subject to any mandatory statutory provisions, the courts of New Delhi, India shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or relating to these Terms, your use of the Website, or our services.

Dispute Resolution

Before initiating any formal legal proceeding, we encourage you to contact us first at contact@ginger.healthcare with a clear description of the issue. We will make good-faith efforts to resolve the matter amicably within a reasonable period.

If the dispute is not resolved through direct communication, the parties may consider mediation or arbitration under applicable Indian law before resorting to the courts of New Delhi.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Disclaimer and Privacy Policy, constitute the entire agreement between you and Ginger Healthcare regarding your use of the Website and our services, and supersede any prior agreements or understandings, whether written or oral, on the same subject matter.

Contact

For any questions about these Terms, please contact us at:

Ginger Healthcare Private Limited

108, Himalaya Palace, 65 Vijay Block, Laxmi Nagar

East Delhi, Delhi – 110092, India

Email: contact@ginger.healthcare

Website: https://ginger.healthcare