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Your Medical Journey, Step by Step

From your first enquiry to your full recovery — here's exactly what happens, with no surprises along the way

⏱️ Typically 2–4 weeks end to end
🆓 Our services are 100% free
🤝 Dedicated coordinator throughout
Step 1 · Day 1
Share Your Medical Details
Share your complete medical history and medical complaints with a patient counselor. This will help you get a proper treatment plan. Upload your reports, scans, and doctor's notes — the more details you share, the more accurate your quote will be.
1
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Free · No Obligation
Takes 5 minutes
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Up to 3 Options
Within 24 working hours
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Step 2 · Day 1–3
Compare Treatment Plans
Our medical team reviews your case and sends you up to 3 personalised treatment plans from top specialists. Each plan includes doctor credentials, hospital details, itemised cost breakdown, and estimated stay duration. Compare and choose what's right for you.
Step 3 · Day 3–14
Visa & Travel Assistance
Once you confirm, we handle everything: medical visa invitation letter, travel date planning, airport pickup arrangement, and accommodation booking near the hospital for you and your family. Your coordinator manages every detail.
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✈️
Complete Travel Support
Visa, flights, hotel
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24/7 On-Ground Support
We're with you throughout
4
Step 4 · Treatment Day
Hospital Care & Support
You're greeted at the airport and driven to the hospital. A dedicated coordinator stays with you throughout — from admission to discharge. Pre-procedure tests, surgery, round-the-clock support, translation, and daily updates to your family back home.
Step 5 · Post Treatment
Recover & Rest
After discharge, recover at a nearby hotel with regular follow-up visits to the hospital. Our team monitors your recovery and ensures you're on track before you travel home. Meal and dietary support arranged as needed.
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Full Recovery Plan
Hotel + check-ups
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Lifelong Support
We're always a call away
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Step 6 · Back Home
Ongoing Follow-Up
When you're cleared to travel, we arrange your return journey. You receive a complete discharge summary, medications, and a virtual follow-up schedule. Your doctor is always a video call away for ongoing health management and long-term recovery support.

✅ Our Promise at Every Step

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Our Patient Support Service is absolutely free — always
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Your data is 100% confidential and never shared without consent
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One dedicated coordinator from start to finish
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24/7 support — even months after you return home
Common Questions
How long does the entire process take?
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Typically 2–4 weeks from first enquiry to arriving at the hospital. Emergency cases can be fast-tracked within 7–10 days. The timeline depends mainly on visa processing (3–10 days) and your preferred travel dates.
Is there really no cost for your services?
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Correct — our Patient Support Service is absolutely free. We assist on behalf of our partner hospitals. We will never ask you for any money, nor will availing our service ever increase your cost. This is a 100% guarantee.
What if I don't like the hospital options?
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No problem at all. There's zero obligation at any point. If the first recommendations don't feel right, tell us your concerns and we'll find alternatives. You're always in control of the decision.
Can I bring my family along?
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Absolutely. We recommend at least one attendant. They can apply for a Medical Attendant Visa. We help with hotel bookings that accommodate families and can arrange sightseeing or downtime activities during your recovery period.
How do I share my medical reports?
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You can share reports via our website form, WhatsApp, or email. We accept scans, photos of reports, PDFs, and digital records. Our team will let you know if anything additional is needed for an accurate assessment.

What People Say About Our Services

Excellent
Ginger Healthcare
5.0 Based on 227 reviews
Mbiavanga Filipe
a month ago
I’m completely delighted with your services and the way you took me under your responsibility. Your prompt support during all appointments and additional explanations I needed. According with what I’ve seen during my stay, I took the initiative to recommend your agency to my friends and colleagues for special treatment in India. I loved gurugram. I made friends around. People at residence are wonderful, There is something I would like to emphasise: Mr Faisan. Polite. Pacient. Helpful. Honest. He is a real brother to me. You’re unforgettable. I will be back next January for my follow up. Many thanks to all team.
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Amanda Tracy Davidson
a month ago
I came from the UK for total right hip replacement as the private cost at home was prohibitively expensive for me and my pain was too intense to wait a year or more for free heathcare. I found GInger Healthcare online, explained my issues and sent the XRay I had had done together with the accompanying report. Anushka at Ginger gave me two or three options and I chose Dr Oberoi at Artemis Hospital in Gurgaon. Anushka arranged everything for me, the invitation letter and my medical visa were all done quickly and easily. I then booked my flight and was met by Mohsin who accompanied me to my hotel. Although they did offer various suggestions of hotel I took my own option. Mohsin came with me to all appointments and even visited me every day during my 6 days in hospital. I had come alone so it was nice to see a friendly face. I was to stay in India for 6 weeks post surgery (my choice) as I wanted to ensure I was well on the healing path before going home. Mohsin organised for my physio as well and was very adept at taking me from place to place within the hospital for various tests, paying for them, collecting prescription drugs from the pharmacy etc. I would have had no idea how to negotiate the hospital system without him. Whilst I was in India my 2 month earlier broken wrist decided to turn into carpel tunnel syndrome. I asked Mohsin to get a quote for me which he did, and we went to a different hospital for that. He was with me the day of the surgery and even waited til gone 8.30 pm to stay with me as I had been put on major drugs for pain and he didnt want to leave until I had woken up. They kept me in overnight. ALSO I had had problems with my right shoulder and Mohsin organised an MRI for it (requested by my osteopath at hime). So, I am due to go back to the UK in two days time having had not one but two surgeries! So thank you Ginger Healthcare, Anushka for getting me over here with all the correct documentation and for Mohsin to be with me at every turn. I wouldn't hesitate to recommend them. Thank you. 😊
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Shirin Nazarova
a month ago
Good day! This team is truly wonderful, and I am so grateful for all their help and support. I would highly recommend them to everyone! I would especially like to mention the lovely Faizan Jalali, Dolma, and Natasha. They have helped us so much and always took the time to find answers to all our questions. They were incredibly helpful, kind, patient, and caring. Whenever we had a problem, they were always there to help, and everything was resolved within just a few minutes. Their kindness and professionalism made a difficult situation much easier for us. Thank you so much for everything you have done for us. We truly appreciate your support and care. And most importantly, I hope you will always stay healthy and happy and that you will never have to deal with health problems yourselves. Please always take good care of yourselves! We are very grateful to you all. Thank you from the bottom of our hearts! ❤️ All of my family grateful, mom happy and healthy!
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Deepak Callychurn
a month ago
Thanks to entire Ginger Healthcare team especially Ms Natasha for their assistance and valuable time . They are highly professional and had my treatment journey smoothly. Recommend everyone .
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Sauda Issa Said
2 months ago
I humbly appreciate the good care and services that my Apollo team was giving me, assisting me in everything I needed.. My Doctors, my coordinators Ms Natasha and Mr Mohsin and whole Ginger Healthcare team were very very kind and supportive. God bless you.
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Mrs. Mironela Nebel
2 months ago
We came from Germany for treatment at BLK-Max Hospital, and our experience has been excellent from start to finish. A special thanks to Emad Hussain for his outstanding support, coordination, and care throughout our entire journey. He was always available, professional, and made everything smooth and stress-free. We would also like to thank Anushka for her kind support and excellent assistance. We truly appreciate everything the team has done for us. We highly recommend their services to anyone planning to come to India for medical treatment. They are trustworthy, reliable, and genuinely care about their patients. Thank you so much for everything!
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Free Guidance & Assistance for International Patients

Coming abroad for treatment isn’t only a medical decision — it’s visas, flights, a hospital you’ve never seen and a city you don’t know. A dedicated Ginger counsellor handles all of it with you, and our service costs you nothing.

💬 Chat with your counsellor — free
A real person, not a bot · typical reply in 2 minutes
5.0 from 225+ patient reviews

What your counsellor arranges

  • Free medical opinion on your reports
  • Visa invitation letter & visa assistance
  • Airport pickup on arrival
  • Hospital appointments with the right specialist
  • Accommodation arranged near the hospital
  • Someone with you at the hospital
  • Support from arrival to departure
Our guidance and coordination is free to you. You pay the hospital directly, at the hospital’s own rates.
🔒 Our service is free🏥 JCI & NABH hospitals🩺 Specialist-reviewed🤝 No Obligation