Disclaimer

Overview

This disclaimer governs your use of the website ginger.healthcare (the "Website") and all related services operated by Ginger Healthcare Private Limited (CIN: U93090DL2018PTC337505), a company incorporated in India under the Companies Act, 2013, with its registered office at 108, Himalaya Palace, 65 Vijay Block, Laxmi Nagar, East Delhi, Delhi – 110092 (referred to as "Ginger Healthcare", "we", "us", or "our").

By accessing the Website, using our services, or communicating with our counselors through any channel — including chat, email, phone, WhatsApp, or in-person meetings — you acknowledge that you have read, understood, and agreed to this Disclaimer in full. If you do not agree with any part of this Disclaimer, please do not use the Website or our services.

Nature of Our Services

Ginger Healthcare operates as a medical tourism facilitator. We help patients — primarily international patients and patients travelling across Indian cities — to connect with hospitals, doctors, and other healthcare providers. Our role is limited to information, coordination, and logistics support.

We are not a hospital, medical practice, clinic, pharmacy, or healthcare provider of any kind. We do not diagnose illnesses, prescribe treatments, perform procedures, dispense medicines, or provide any form of medical care. All medical services, including consultations, diagnoses, surgeries, therapies, hospital stays, pharmaceuticals, and post-operative care, are provided directly by independent third-party hospitals, doctors, and healthcare professionals ("Healthcare Providers") who are solely responsible for the medical care they deliver.

Ginger Healthcare does not employ any doctors, surgeons, nurses, or other medical practitioners. Healthcare Providers listed on the Website operate under their own professional registrations, medical licenses, and institutional affiliations, and are independently accountable under applicable medical laws and regulations.

Information on the Website Is Not Medical Advice

All content on the Website — including but not limited to articles, blog posts, treatment descriptions, specialty pages, doctor profiles, hospital profiles, cost estimates, treatment timelines, recovery expectations, and responses from our counselors — is provided strictly for general informational and educational purposes.

Nothing on the Website constitutes medical advice, diagnosis, treatment recommendation, or professional opinion. The information is not a substitute for consultation with a qualified, licensed medical professional who has personally examined you, reviewed your medical history, and understood your specific condition. Medical decisions should always be made in consultation with qualified healthcare professionals of your choosing.

If you believe you may have a medical condition, are experiencing symptoms, or are considering any medical treatment or procedure, you should consult a qualified and licensed medical professional before acting on any information found on the Website.

No Doctor-Patient Relationship

Your use of the Website, your interactions with our counselors, and your receipt of information from Ginger Healthcare do not create a doctor-patient relationship between you and Ginger Healthcare. A doctor-patient relationship is established only between you and the Healthcare Provider you ultimately consult or receive care from.

Our counselors are not medical practitioners. They are trained to help you understand options, coordinate appointments, assist with logistics, and relay communications between you and Healthcare Providers. They do not, and cannot, provide medical opinions, treatment recommendations, or clinical advice.

Information from Third Parties

Doctor profiles, hospital profiles, specialty and treatment descriptions, accreditations, credentials, pricing, availability, photographs, and other information published on the Website are compiled from public sources, the Healthcare Providers themselves, and other third parties. While we make reasonable efforts to verify and keep this information current, we make no representation or warranty — express or implied — as to its accuracy, completeness, reliability, timeliness, or suitability for any particular purpose.

Healthcare Providers may update their credentials, availability, service offerings, and pricing without notice. Always confirm critical details — including a doctor's current availability, a hospital's specific capabilities, and final treatment costs — directly with the Healthcare Provider before making any travel or financial commitments.

Cost Estimates Are Indicative Only

Any costs, price ranges, package prices, or fee estimates displayed on the Website or shared by our counselors are indicative only and are based on typical cases. Actual costs for your treatment will depend on factors including but not limited to:

The Healthcare Provider's own assessment of your medical condition
Diagnostic tests, imaging, and lab work required
Type and complexity of the procedure
Choice of implant, device, medication, or surgical technique
Length of hospital stay and room category
Post-operative care, rehabilitation, and follow-up needs
Complications or unforeseen medical requirements
Currency fluctuations and applicable taxes

Final costs will be confirmed in writing by the Healthcare Provider after they have personally evaluated you. Ginger Healthcare does not control, set, or guarantee pricing, and is not responsible for any discrepancy between indicative estimates and final billed amounts.

No Guarantee of Medical Outcomes

Medicine is not an exact science. The outcome of any consultation, treatment, procedure, or surgery depends on numerous factors — including your underlying medical condition, age, overall health, response to treatment, genetic factors, adherence to post-treatment instructions, and circumstances beyond anyone's control.

We do not guarantee any specific medical outcome, success rate, recovery timeline, or result. Testimonials, reviews, case studies, and success stories featured on the Website reflect the experiences of individual patients and should not be interpreted as a promise or prediction of similar outcomes for you. Individual results will vary.

Because Ginger Healthcare does not provide medical care and is not involved in the clinical delivery of your treatment, we cannot be, and are not, responsible for the medical outcomes of your treatment. Outcomes that are outside our control and responsibility include, without limitation:

Unexpected, severe, or extreme side effects of medication, anaesthesia, procedures, or therapies
Complications, infections, or adverse events arising during or after treatment
Allegations of misdiagnosis, inappropriate treatment, delayed treatment, or substandard care
Failure of treatment to achieve the expected clinical outcome
Worsening of the underlying medical condition
Permanent disability, loss of function, or death

Responsibility for medical care, clinical judgement, and the outcome of treatment rests entirely with the Healthcare Provider delivering the care. Any claim relating to the medical aspects of your treatment must be addressed directly to the hospital, doctor, or Healthcare Provider concerned.

Travel, Visa, and Logistics

We may assist with travel arrangements, airport transfers, accommodation suggestions, visa documentation, and local logistics. All such services are provided as coordination support only. Final responsibility for obtaining valid travel documents, visas, insurance, and complying with immigration, customs, and local laws rests with you.

Ginger Healthcare is not liable for visa denials, flight delays, cancellations, lost baggage, accommodation issues, currency exchange losses, or any other travel-related event. Third-party service providers — airlines, hotels, transport operators, and visa agents — are governed by their own terms and conditions, which apply directly between you and them.

External Links

The Website may contain links to third-party websites, including hospital portals, doctor profiles, accreditation bodies, regulatory authorities, and informational resources. We provide these links for convenience only. We do not control, endorse, or take responsibility for the content, privacy practices, availability, or accuracy of any external website. Accessing external links is at your own risk.

Not for Medical Emergencies

The Website and our services are not intended for medical emergencies. If you or someone you know is experiencing a medical emergency, contact your local emergency services immediately (dial 112 in India, or the equivalent emergency number in your country). Do not rely on the Website, chat, email, or any communication with Ginger Healthcare for emergency medical assistance.

User Responsibilities

By using the Website and our services, you agree to:

Provide accurate, truthful, and complete information about your identity, medical history, and circumstances when communicating with us or with Healthcare Providers
Verify all medical, financial, and logistical information independently before making decisions
Consult qualified medical professionals in your home country before and after any treatment undertaken abroad
Carry your own medical records, prescriptions, and identification when travelling for treatment
Comply with all applicable laws of India and your country of residence
Not rely on information on the Website as a substitute for professional medical advice

Age Restriction

The Website and our services are intended exclusively for individuals who are 18 years of age or older. The Website contains information, images, and descriptions of medical procedures — including some relating to intimate, cosmetic, or adult health matters — that are not suitable for minors.

By accessing the Website or engaging with us through any channel, you confirm that you are 18 years of age or older. If the patient seeking treatment is a minor (under 18 years of age), only a parent or legal guardian aged 18 or older should contact us on the minor's behalf.

Limitation of Liability

To the maximum extent permitted by applicable law, Ginger Healthcare, its directors, officers, employees, affiliates, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages — including but not limited to damages for personal injury, medical complications, loss of income, loss of data, loss of profits, emotional distress, travel losses, or any other loss — arising from or in any way connected with:

Your use of or inability to use the Website or our services
Medical care, treatment outcomes, or decisions made by Healthcare Providers
Accuracy, completeness, or reliability of information on the Website
Third-party acts, omissions, or failures
Travel, visa, accommodation, or logistical issues
Any communication, delay, error, or interruption in service

This limitation applies regardless of whether the claim is based in contract, tort (including negligence), statute, or any other legal theory, and even if Ginger Healthcare has been advised of the possibility of such damages.

Nothing in this Disclaimer excludes or limits liability that cannot be lawfully excluded under applicable Indian law — including liability for fraud, gross negligence, or wilful misconduct.

Regulatory Compliance

Healthcare Providers featured on the Website are expected to hold valid registrations and licenses under applicable Indian medical laws, including those administered by the National Medical Commission (NMC), the respective State Medical Councils, and the Clinical Establishments (Registration and Regulation) Act, 2010 where applicable. However, Ginger Healthcare does not conduct independent audits of Healthcare Providers' licensing status on a continuous basis, and users are encouraged to independently verify credentials where critical.

The Website and our services operate in compliance with applicable Indian laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

Changes to This Disclaimer

We may update this Disclaimer at any time to reflect changes in our services, applicable laws, or operational practices. The updated version will be posted on the Website with a revised "Last updated" date. Your continued use of the Website or our services after any update constitutes your acceptance of the revised Disclaimer.

Governing Law and Jurisdiction

This Disclaimer, your use of the Website, and any dispute arising out of or in connection with either shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Subject to any mandatory statutory provisions, the courts of New Delhi, India shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or relating to this Disclaimer or your use of the Website and our services.

Contact

For any questions about this Disclaimer, please contact us at:

Ginger Healthcare Private Limited

108, Himalaya Palace, 65 Vijay Block, Laxmi Nagar

East Delhi, Delhi – 110092, India

Email: contact@ginger.healthcare

Website: https://ginger.healthcare